10 Things I Learned from Joanne: Lesson 1 
Marketing Metrics Jeff Nelson Marketing Metrics Jeff Nelson

10 Things I Learned from Joanne: Lesson 1 

If a company or a marketing department is going to invest money, employ effort, and take time to develop a strategy and implement various marketing activities, then the results should be measurable at every stage of the customer’s journey. In addition, each level must have measures to facilitate calculations like conversion rates and the costs for each person to move from one level to the next. We call these calculations “metrics”. In our model, there are 7 measures and 10 metrics.

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